How do we divert our calls to the Reception Bureau?
It's simple...
Depending on your phone system you simply follow call forwarding instructions and
input your dedicated Reception Bureau number (which can be held as a speed-dial
number) and our technology does the rest. This means that you can keep your existing
telephone number. Our operators will be only too pleased to assist with any technical
concerns.
Can I decide when to divert my calls to you?
YES
You are in complete control. You can divert your calls for a short period of time
to cover a meeting or lunch, for a whole day or whatever suits the needs of their
business. Most of our customers choose to use the service all the time freeing up
their time for more productive activity.
Can I divert both my landline and my mobile to Reception Bureau?
YES
. Diverting both phones to one unique Reception Bureau number would see all your
calls greeted in the same way and handled according to your specific instructions.
How do you know that the calls are for my business?
Our computer system recognizes your unique Reception Bureau number and your customer
details complete with your specific instructions and any relevant information about
your business which will appear on the operator’s screen as they answer your calls.
How will you greet my callers and how do I make changes to the greeting?
Your calls will be answered by one of our professional and friendly operators with
the greeting that you specify. Since you have a unique Reception Bureau number,
our computers recognize who each call is for and your details automatically appear
on the operator’s screen. As you are in complete control of the system you can make
whatever changes you like as often as you like. Such alterations will be implemented
immediately with the team following the latest instructions from you. These can
either be made on-line or you can ring in if you prefer.
What happens outside the normal Reception Bureau opening hours?
Our standard operating hours are 8am-7pm, Monday-Friday and 8am-1pm on Saturday/Sunday.
Outside of these times calls will be taken by our voicemail system and any messages
will be transcribed ready for emailing to you early the following morning.
Can you send my messages to more than one email address?
As you are in control of the service you can specify who your messages are e-mailed
to and can make changes to these instructions at any time. If you are on leave,
it might be beneficial for a colleague to receive your messages as well while you
are away.
How do we divert my reception and/or switchboard to you?
Depending on your phone system you simply follow call forwarding instructions and
input your dedicated Reception Bureau number (which can be held as a speed-dial
number) and our technology does the rest. This means that you can keep your existing
telephone number. Alternatively we offer a service whereby your existing phone system
can be programmed to divert to us after a specified number of rings or if engaged
on another call. Our operators will be only too pleased to assist with any technical
concerns that you may have.
Do I need any special equipment?
NO
Our service works with all major phone providers.
Can we divert calls from different locations to our Reception Bureau number?
YES
You can and each caller will be greeted by your specified greeting and their calls
will be handled according to your instructions which you can alter as often as you
wish.
What happens if there is more than one call to my business at any one time?
Our system can allow multiple calls to a specific number at one time and all calls
will be handled according to your specific instructions.
We already have a receptionist - why should we use you?
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As you already have a receptionist, you appreciate the benefits of callers being
professionally and courteously handled. However, there will be times when your receptionist
is on holiday, off sick or diverted onto other tasks – under these circumstances
you need a seamless and reliable service to ensure that your callers are left with
the correct impression of your business.
Is there a long-term contract commitment and how much notice would I have to give
you?
NO
We recognize that we are only as good as the level of service that we provide and
understand that you have a choice. Therefore unlike some of our competitors there
is only an initial contract term of three months after your free trial. In order
for us to ensure that we have enough staff available to deal with the level of incoming
calls, we ask that customers commit to a minimum of 25 calls/40 minutes per month. Under the
unfortunate circumstances whereby you wanted to cease the service, all we would
ask for is one month’s notice from your last billing date.
Can we trial the service free before we use it?
YES
We understand that giving another organization the responsibility of answering your
calls is a big step and would not expect you to commit yourselves to our service
without giving it a try first; therefore we offer a free no-obligation 2 week trial
so that you can experience Reception Bureau at first hand. We will be in regular
contact during this trial period to ensure you are entirely satisfied and are confident
that following the trial you will want to continue.
Do you charge for nuisance calls or wrong numbers?
NO
Wrong numbers and nuisance calls will not be charged for, as well as obvious sales
calls. You will appreciate that we may take messages from organizations trying to
sell you things as we are not in a position to judge what is suitable for your business
– you can choose not to return their calls of course.