8. November 2011 16:01
There are many grey areas when trying to put individuals into certain categories, but I believe the following is as good a yardstick as any in identifying the category and the approach you should adopt in dealing with each of these types:
A Competent Competent
This person is extremely competent and recognises that fact
Do not over praise this person as they will see it as condescending – In general LEAVE THEM ALONE TO DO THEIR JOB.
An Unconscious Competent
This person is extremely competent but doubts that fact.
They need reassurance, so praise them regularly on a task well done in order that their self esteem is raised enough for them to progress to the next level.
A Conscious Incompetent
This person knows that they have failings and it is likely they will dodge any form of decision making.
These people are crying out for training in order to boost their confidence level – SO GIVE THEM THE RELEVENT TRAINING
An Unconscious Incompetent
This person is DANGEROUS for they believe they are highly competent but in fact are highly incompetent.
Give them a task that you believe they cannot complete satisfactorily, for they will believe they can. The objective being, to make them aware of their deficiencies and to accept the need for training.