by Administrator
28. October 2011 13:27
We hope you enjoy this amusing list of 10 ways not to answer a call. Here at the Reception Bureau we can guarantee we offer a professional impression, but if any of the following you recognise in your business, please give us a call and our friendly P.As will show you how it should be done.
1) The Snacker
The Snacker is the person who likes to answer the call whilst eating. There is a moment of swallowing panic as they try to digest their mouths contents whilst trying to convince the person on the line that they always sound slightly muffled.
2) The Bathroom
There is something very unnerving when you get through to someone who is sounding very echoey and going through a whole conversation with a grand finale of a flushing sound.
3) The conversationalist
We always worry when we get through to someone who is having several conversations all at once, a) we never know when they are talking to us or the other person and everything gets very confusing! and b) it would be nice to get their full attention
4) The Multi tasker
Although we live in a chaotic world where multi-tasking is a must but sometimes people need to stop and make a real effort to listen to the caller. The Multi-tasker is someone who juggles a project, a cup of tea or coffee, whilst addressing a meeting with a precariously positioned phone under their chin.
5) The Marathon
The phones ringing and The Marathon answerer can hear its ring from the other side of the office. They take sprint to reach it in time, dodging various office equipment and finally reaching their goal, only to find the phone rings off or they are out of puff.
6) The Sneezer
The Sneezer is the die-hard of the office. Determined not to let the hayfever or winter cold stop them in their tracks. Whilst sniffing and stifling a cough they answer the phone making the caller feel a littl
e guilty to disturb them whilst they are ill.
7) The Chainsaw
The Chainsaw is the outdoor worker who balances their various tools whilst answering the phone. Although an amazing feat, sometimes it can sound like a horror movie when you call them.
8) The Bad mood
Theres something off putting when someone answers the phone ‘What do you Want?’ or just ‘hurrumph’. It not only puts you in a mutually bad mood but isn’t doing much for customer service.
9) The Silence is Golden
Hello, hello…..hello……….hello? You can never quite tell whether you have got through to a fax machine or the number you needed and theres an unnerving quietness before the person eventually answers.
10) The Fast Talker
The Fast Talker is the enthusiastic talker who considers that talking at 100mph is a great way of getting through a call quickly. Slow down!! Its very difficult to understand what you are saying!
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